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Knights Residential wins award at the ESTAS


Last Updated: 03/06/2019 09:44:13   Tags:

Knights Residential wins award at the ESTAS, the most prestigious awards in the UK property industry.

knights Residential received Gold in the lettings and Estate agency awards for the north london region at the prestigious ESTAS Customer Service Awards for 2019, the biggest awards in the UK property industry. The winners were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers via the ESTAS feedback platform.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.

Tony Demetriou, director of knights residential said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”

The Impact of Subletting in the Private Rented Sector

Last Updated: 25/02/2016 10:38:30   Tags:

On many, many occasions I am asked whether “subletting” is illegal. It isn’t... it is a breach of contract however; understanding the correct definition of “subletting” helps. We take a property from a landlord, rent it out to a tenant and then the actual tenant “sublets” the property in return for money.
Technically the actual tenant will take on the responsibilities of the landlord;
If the actual tenant asks permission to sublet, the landlord / agent has some idea of what is going on and more importantly, of the kind of documentation (if there is any) being used between the actual tenant and  (let’s call them ) the sublessee. However, it is often through property inspections or an issue, that the landlord / agent discover that subletting has taken place.
That’s where the problems arise. The situations we come across often relate to the fact that the actual tenant has vacated and left behind the sublessee or the tenant is having problems with the sublessee who refuses to vacate. Remember, the sublessee does not have the rights the actual tenant has.
One of the growing concerns for agents at the moment is the impact of this new phenomenon that is Airbnb you may have stayed in a property which you booked through Airbnb. The UK is a big market for Airbnb, with over 81,000 properties listed on the platform here and 2.2 million tourists using the service to stay in Britain in 2015 alone. And it is very lucrative for an actual tenant who decides he is going to advertise the property on Airbnb and make a very nice profit. Birmingham Midshires have made it clear in their mortgage agreement that a sublet through Airbnb will be considered a breach of the mortgage agreement.
Another point for concern – and this time for the actual tenant – is Right to Rent. If the actual tenant sublets and is found to be taking money from an illegal immigrant, without having followed the Right to Rent checks, they will be liable for the civil penalty.

Consider the following :
Ensure that whomever is responsible for property visits is vigilant – it is not difficult to spot that another person – or people are residing at the property.
If you are aware that the actual tenant is subletting – ie; a company who takes on the property for a 3 year period to then sublet to professionals or students, check the paperwork they are using.
Have a clear understanding of the consequences if the actual tenant vacates leaving you with the sublessee who has no idea who you are. If the sublessee has signed a “licence agreement”, s/he does not have the protection afforded to them by an AST.
In short, this cannot be avoided, but pay attention, ask the right questions, be vigilant.